FAQS: FREQUENTLY ASKED QUESTION
Dress Availability: How can I check if the item is available?
Before placing an order, we strongly recommend contacting us to check if the item(s) is in-stock. Call us at: 929-513-8037 or e-mail us at: firstname.lastname@example.org with your size, color and we will let you know within 1 business day.
Dress Availability: what should I do if the dress I want is not available?
If your dress is unavailable, you can place a pre-order with us. As soon as it becomes available, we will ship it out directly to you from Cinderella Divine.
We strongly recommend, you choose a second or third choice. Also, we are more than happy to check our inventory for a dress similar to your preference.
Dress Availability: Can I come in store for a fitting?
Currently, We are an office and not a store. All dresses are shipped directly from the Designer warehouse. We thank you for your interest however, we are not open for fittings.
Dress availability: Can I cancel a pre-order!
You can cancel your order anytime before shipment. If it has not started processing, then you will receive 100% refund. However, If it has started processing, a 15% fees on all order will be deducted from your monetary refund.
Size Chart & Measurements: What size should I get for my dress, I do not know my size?
It is very important to know your body measurements before placing an order to ensure your perfect fit. We strongly recommend purchasing a soft measuring tape from a dollar store or online. Then measure the smallest part of your waist, fullest part of your bust and hips. Use our size chart that is located on the product page to determine your true fit. Click on size guide to assist you.
Size Chart & Measurements: What should I do If my measurements put me between two sizes?
We recommend you go with a biggest size to be on the safe side, that way you can always alter it. If you are still unsure, please do give us a call and we can evaluate your best fit.
Payment: Will I be charged if the item I ordered is out of stock?
If the item you ordered is out of stock, we'll notify you either through phone or email. You are not charged if the item is not available or sold out. Payment is accepted manually when your item has been shipped or a pre-order has been made. When your order is canceled/Void, the amount shown as a "pending status" on your online banking website will go away within 3 to 5 business days.
Your credit card has not yet been charged for any amount. Your credit card/Bank will place a temporary hold on your card for the full amount but this is not a charge. Once your order has shipped or a pre-order was confirmed, your credit card will be processed for the authorized amount and any holds will be released.
Any purchase made using a store discount code of 15% or more makes your purchase final sale.
Return, Exchange, Shipping
Shipping: How long does it take to receive my order?
If the item is available, we usually ship it out the next or 2nd business day. Our U.S. clients will receive their order in 5 business days via Ground Shipping. Faster shipping options are available. International clients usually receive their order in 8 – 14 business days. If additional time is required to fill your order, we will contact you by e-mail or telephone.
Shipping: What is the minimum purchase amount for free-shipping?
We offer our clients free shipping on any order over $120 within the continental US except Hawaii, Puerto Rico and Alaska.
Returns & Exchanges: What's your return & exchange policy?
We love happy customers, and we want you to be completely satisfied with your purchase! We have a 5 day return policy and offer store credit for returns that is valid for 6 months from the date your dress was accepted by our company except for wedding dresses, Quinceanera and Mini Quince, and Andrea and Leo Couture dress. As these are final sale, no return/no exchanges.
Return and Exchanges: My dress is Damaged or different on arrival
If your dress is defective or damaged in any way, you have to notify us within 24hrs and we will send a replacement and a shipping label to have the defective product mailed back to us.
Returns & Exchanges: Is there a restocking fee?
No, there is no restocking fee if we receive your item within 5 days. There is a 20% late fee if received after 5 days.
- Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout.
Returns & Exchanges: Who pays shipping if I am returning my item?
Clients are responsible for return shipping postage.
Returns & Exchanges: I did not pay shipping for my item as it was complementary at check out, is it deducted from my store credit?
Yes, any complementary shipping to you at checkout is deducted from your store credit when you return your item.
Returns & Exchanges: I am unhappy with my item. How do I start a return?
If you purchased Seel Return Assurance, initiate a return by following the instructions provided in your Seel confirmation email and submit your return here.
A request for a Return Merchandize Authorization (RMA) must be summited by email only within 24 hours of delivery. To start a return, please send us an email at email@example.com
Returns & Exchanges: I am unhappy with my size. Do you offer exchanges?
The fastest way to ensure you get what you want is to make a new purchase of the dress in your desired size once we confirm we have it available. Then return your current item following our standard return policy for a store credit. All special-order items, which includes Andrea and Leo Couture Dresses, Quinceanera, Wedding Dresses are final Sale, No Return/No Exchanges.
Ariststyles Do not offer exchanges only returns.
Shipping: Do you ship internationally?
Yes! We have shipped products all over the world, and we love our international customers!
Additional Images: Do you have additional images of the items online?
All available images are on the website. All images are provided by the manufacturer and sometimes they do not have an imagine in every color.
Monetary Refund - My order was cancelled, why don't I see a refund?
Please allow approximately 5–10 business days for the temporary authorization on your card to be removed. Your credit card will only be charged once your order has been shipped or a pre-order was placed.
When you make a purchase, a temporary authorization is place on your card and is an approved transaction by your bank saying you have this amount available for us. The amount of the transaction has been put on hold by your bank from your available credit.
A temporary authorization converts into a pending transaction, but if the merchant doesn't complete the transaction it will expire and the temporary charges will be removed. If the merchant cancel the transaction due to a dress being unavailable then the temporary charge will been removed in 5-10 business day as if the purchased never took place.
Please allow your bank 5-10 business day to reflect this change.
However, using shop pay is different, they will charge your card from the moment you place a purchase. Once your order has been cancelled, message/call them to inform them of this so that you can receive your refund as soon as possible.